Contact us directly at dakini@rki.com or 303-880-5566 and we'll begin working through your color preferences with you.

Provide us your address and preferred design number, and we will mail you a design kit that includes our full set of wool color samples.  You have an option to change the colors on any design we offer.  We will also send you a sample of all three knot counts available.

In stock rugs are ready to be shipped upon payment.

Customer satisfaction is our #1 goal!

Return Policy:
 

If you purchase an In Stock Rug from Dakini Carpets…

Customer Satisfaction is our #1 goal at Dakini Carpets. We stand behind every rug we sell. Your satisfaction is completely guaranteed with our 3-Day Satisfaction Warranty. If, for any reason you are not 100% satisfied with your purchase, return it within 3 days and we will refund the full purchase price. Please Note: It can take up to 72 business hours for a credit to appear or 7-10 day to receive a refund check.

Shipping costs on all returns going back to the Dakini Carpets warehouse are the responsibility of the customer. Refused packages or packages not returned to the address below may result in a 20% service fee. We recommend that packages be sent back to us with UPS or FedEx Ground or any other carrier that can track and insure it's packages. Make sure to call or email us with the tracking number so that we can track the package for you and issue credit immediately upon arrival.  Items that have been soiled or damaged may be refused or cause you to incur additional fees. We will not accept rugs that have been visibly damaged or soiled. No refunds will be given after 3 days from receipt and from the date the rug is shipped back to us.

If you purchase a Custom Rug from Dakini Carpets…

Custom-made items are, regretfully, non-returnable, unless there is damage or a defect in which case we will happily provide a replacement of the item you ordered.

In the case of damage or defect, we request that you inform us within 30 days of receipt of rug.  We cannot provide replacements or refunds after the 30 days due to cleaning techniques, or inadvisable wear and tear that may occur without our knowledge.

Returning a rug is an easy process!

1.    Call us at 1-303-880-5566 or email us at himal@rki.com to advise us of the return

2.    Wrap the rug(s) securely in the original packaging or the equivalent. Be sure to affix the tracking number on the physical package as well as affixing the airway bill to the outside of the package in case the label becomes damaged.  Write the tracking number on the outside of the package.

3.    Use must use only DHL, Fedex or UPS.  Ground shipping is acceptable.  You must insure the package for the entire amount.  Lost packages not insured will be the liability of the sender.  All settlements for lost packages will be made by the sender and reimbursed to Dakini Carpets.  At the time of reconciliation, Dakini Carpets shall process the return.

4.      Return to Dakini Carpets, Return Center, 5674 South Yakima Street, Aurora, CO  80015

Please Note:

Our rugs are woven in Nepal.  Occasionally political problems may arise that will delay the shipment of your rug such as Strikes, etc.  While we have never had an order impacted by political strife, we cannot be held responsible for delays as a result of situations outside of our control.